Legal

Cancellation and refund policy

Last updated 28 October 2026 · Version 2026-10-28.1 · Provided by Labhakarini Infotech Private Limited. Draft: still to be filled in — CIN, registered office address, phone, Grievance Officer name, Grievance Officer email, Grievance Officer address, grievance response time, refund terms, refund processing time, email provider, live video region.

LiveDesk is a monthly subscription sold by Labhakarini Infotech Private Limited, billed in Indian rupees through our payment partner Razorpay.

Free trial

New offices start with a free trial. No card is needed for the trial, so nothing is charged and nothing needs to be refunded if you don't continue.

Cancelling

You can cancel at any time: sign in, open Settings → Plan and cancel your subscription. No phone call or email is needed.
After cancelling you are not charged again. Recording stops when the paid period ends.
Recordings and screenshots are always deleted 15 days after capture, whether or not you cancel. To delete everything at once, see data deletion.

Refunds

[To be filled by LiveDesk: refund terms — when a payment is refunded (e.g. charged twice, charged after cancelling, service not usable)]

Approved refunds go back to the original payment method within [To be filled by LiveDesk: refund processing time (e.g. 5–7 working days)] of approval.

Wrong or duplicate charge

If you were charged twice or after cancelling, write to support@livedesk.in with your office name and the payment ID from your invoice (Settings → Plan → Billing).

Contact

Company: Labhakarini Infotech Private Limited (operator of LiveDesk)
CIN: [To be filled by LiveDesk: CIN]
Registered office: [To be filled by LiveDesk: registered office address]
Phone: [To be filled by LiveDesk: phone number]