Privacy policy

LiveDesk is used by an office ("the office", our customer) to record the screens of its own work computers during work hours. For recordings of employees, the office decides what is recorded and LiveDesk processes it on the office's behalf. For office owner accounts, LiveDesk decides how account data is used.

What we collect from office owners

• Account details: name, email address, optional phone number, office name, time zone and settings.
• Billing records: plan, subscription and payment status from our payment provider. We do not store card numbers.
• Support messages and contact form messages you send us.
• Security logs: sign-ins and actions in your office (the audit log).

What is recorded on employees' computers

Exactly what the employee notice says, which every employee accepts before recording starts:

• Video of the main screen only, at about 5 frames per second, during approved recording hours.
• A screenshot of the main screen about every 5 minutes while recording.
• Whether the computer is active, idle, paused or offline.
• The employee's display name, role, computer name, operating system and app version, and a record of their consent (notice version and time).

No microphone or other audio, no webcam, no keystrokes or typed text, no clipboard, no browser history, no files and no location are collected.

How long we keep it

• Screen recordings, screenshots and activity timelines: deleted automatically 15 days after capture. This cannot be extended.
• When an office removes a person, that person's recordings and screenshots are deleted immediately.
• Computer status heartbeats: 7 days.
• Account details, consent records and audit logs: until the office is deleted.
• Payment and invoice records: for the period required by law for accounting.

Who can see recordings

Only the office owner, from their signed-in dashboard. Each view and each live session is logged. LiveDesk staff tools do not show recordings, screenshots or live views.

Service providers

We use infrastructure providers to run LiveDesk: database, authentication and file storage; a real-time video service for live view; a payment provider for subscriptions; and an email provider for account emails. They process data only to provide those services to us. The list of providers and their regions will be published here before general availability.

Your choices and rights

• Office owners can correct their details in Settings and request deletion of their office — see data deletion.
• Employees should contact their office first, since the office controls their recordings. They can also pause recording when the office allows it, or uninstall LiveDesk (the office is notified).
• Anyone can write to us at support@livedesk.in.

Cookies

LiveDesk uses only the cookies needed to keep you signed in. We do not use advertising or tracking cookies.

Changes

If we change what is recorded, the employee notice version changes and employees are asked to accept the new notice.