Terms of service

1. The service

LiveDesk lets an office record the screens of its own work computers during work hours, watch them live, and review the last 15 days. Recordings are deleted automatically 15 days after capture.

2. Your account

You must give accurate details, keep your password safe, and be authorised to act for the office you create. You are responsible for activity in your account.

3. Recording employees lawfully and openly

• Install LiveDesk only on computers your office owns or is entitled to monitor for work.
• Tell your employees about recording and let them read the employee notice; LiveDesk requires each employee to accept it on their computer before recording starts.
• Record only during work hours, and comply with the employment, privacy and data protection laws that apply to you.
• Do not try to hide LiveDesk, bypass its consent or indicators, or use it to capture passwords, banking or personal information.

4. Plans and payment

Plans are billed monthly in Indian rupees, priced by the number of people you add, as shown on the pricing page. Prices exclude GST if applicable. If a payment fails, there is a short grace period; after it, recording stops until the plan is renewed. You can cancel at any time from Settings → Plan.

5. Availability

We work to keep LiveDesk available but do not promise uninterrupted service. Recordings may be missing when a computer is offline, asleep, paused or outside recording hours. Current service checks are on the system status page.

6. Ending the service

You can delete your office at any time (see data deletion). We may suspend an office that breaks these terms, for example by recording people without notice, and will tell you why.

7. Contact

Questions about these terms: support@livedesk.in.