Frequently asked questions

Video of each enrolled computer's main screen only, at about 5 frames per second, plus a screenshot about every 5 minutes and whether the computer is active, idle, paused or offline. There is no microphone or other audio, no webcam, no keystrokes or typed text, no clipboard, no browser history, no files and no location.

Recordings and screenshots are deleted automatically 15 days after they were captured. The limit is enforced by the database itself and cannot be raised above 15 days. When you remove a person, their recordings are deleted straight away.

Yes. Before anything is recorded, each employee reads the recording notice on their computer and accepts it. The LiveDesk icon always shows when recording is on. The notice says the office may watch the screen live at any time, without a separate alert each time; an office can turn on an on-screen alert ("Your screen is being viewed") in its settings.

Only during the recording hours set for that person and approved by the office. Recording stops when the computer is locked, asleep, paused, or outside those hours.

Windows 10 or 11 (64-bit) and macOS 13 Ventura or later. On a Mac, the employee also has to allow screen recording in System Settings. Linux and Chromebooks are not supported.

Yes, when the office allows it. Employees should pause before entering passwords, banking or personal information, because LiveDesk cannot automatically hide sensitive content on screen.

Yes — the LiveDesk dashboard works in your phone's browser today. Native Android and iOS apps are being built and are not in the app stores yet.

Plans are priced by the number of people you add: up to 5, up to 10 or up to 20 people, billed monthly in Indian rupees. Prices exclude GST if applicable. See the pricing page for current prices.

No. LiveDesk's internal tools show account and system health only; they have no access to recordings, screenshots or live views.

From your dashboard choose "Add a person". LiveDesk gives you a one-time setup code that works for 24 hours. The employee installs LiveDesk on their computer, enters the code, reads and accepts the notice, and you approve them.

Remove a person to delete their recordings immediately, or request deletion of your whole office from Settings → Privacy and data. See the data deletion page for the details.