Legal
Data deletion
Automatic: every recording, after 15 days
Screen recordings, screenshots and activity timelines are deleted automatically 15 days after they were captured. You don't need to do anything, and no plan or setting keeps them longer.
Remove a person or computer
- Sign in and open Your team.
- Open the ⋮ menu on the person and choose Remove, then confirm.
Recording stops on that computer, its access is revoked, and that person's recordings and screenshots are deleted straight away.
Delete your whole office
- Sign in and open Settings → Privacy and data.
- Choose Request office deletion and type your office name to confirm.
Recording stops on every computer and all recordings and screenshots are deleted immediately. Your account, consent records and audit log are then removed; payment and invoice records are kept only as long as the law requires.
Employees
Your office controls your recordings, so ask your manager first. You can also uninstall LiveDesk from your computer; your office is notified. If you can't resolve it with your office, write to support@livedesk.in.
Can't sign in?
Email support@livedesk.in from the address on the account. We will verify the request before deleting anything. You can also use the contact form.